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Frequently Asked Questions

Care Services

We offer a variety of care options, including assisted living, personal care, and medication reminders. Our care plans are customized to meet the unique needs of each resident, ensuring that they receive tailored care.

We maintain a secure, supportive environment through 24/7 on-site staffing, regular wellness checks, and carefully monitored daily routines. Our home features wheelchair-accessible layouts, safety-enhanced bathrooms, secure common areas, and emergency response protocols to ensure quick assistance at any time of day or night.

Yes, absolutely! We encourage families, case managers, and potential residents to schedule a tour of Silver Square Heights Home Care. 

Tours can be arranged at a time that works best for you. Simply contact us by phone or through our website, and our team will be happy to assist with scheduling and answer any questions you may have.

We personalize care by taking the time to understand each resident’s unique needs, preferences, and abilities. Before admission, we conduct a thorough assessment that covers medical history, daily living needs, cognitive support, mobility, nutrition, and personal routines. This information helps us create an individualized care plan tailored specifically to that resident.

As needs change, we adjust the care plan through ongoing monitoring, regular check-ins, and open communication with families and case managers. Our goal is to ensure every resident receives the right level of support—delivered with dignity, respect, and genuine compassion.

We offer a wide variety of social, recreational, and wellness-focused activities designed to keep residents engaged, active, and connected. Our activities are adaptable for all ages and ability levels and may include:

  • Group games and trivia

  • Arts and crafts

  • Music sessions and karaoke

  • Light movement workouts

  • Gardening and outdoor relaxation

  • Coffee socials and conversation circles

  • Brain games and cognitive activities

  • Sensory and memory-friendly programs

  • Movie nights and themed events

  • Supervised social outings in the community

Our goal is to provide meaningful, enjoyable activities that support social connection, cognitive health, and overall well-being—while ensuring every resident has something they can truly look forward to each day.

Family Involvement

Families are welcome to be as involved as they wish. We encourage open communication and value family input when creating and updating care plans. You’re always welcome to participate in discussions, attend events, and stay engaged in your loved one’s daily life and progress.

Yes. We maintain flexible visiting hours so families can spend meaningful time with their loved ones. We believe regular visits strengthen emotional support, provide comfort, and help residents feel connected. For special circumstances or after-hours needs, families can simply contact our team.

Absolutely. We provide regular updates on your loved one’s well-being, progress, and any changes in care needs. Our team communicates openly with families and case managers to ensure everyone stays informed and involved every step of the way.

Yes! Families are warmly invited to participate in activities, celebrations, and special events. Sharing these moments helps build connection, strengthens relationships, and allows residents to feel even more supported and valued.

We encourage families to reach out anytime. Your concerns are important to us, and our staff is always available to discuss care plans, answer questions, or address any changes you’d like to see. We believe collaboration with families leads to the best outcomes for residents.

Admissions Process

We encourage families and case managers to schedule a tour of our home to meet our staff, explore our living spaces, and learn more about our care approach. Virtual tours are encouraged as well.

Before admission, we provide a free assessment to better understand each resident’s needs, preferences, and goals. This helps us build a personalized care plan tailored specifically to the individual.

The assessment may include:

  • Medical history

  • Mobility and daily living needs

  • Cognitive or behavioral support needs

  • Nutritional requirements

  • Personal routines and preferences

Once the assessment is complete, our care team designs a personalized care plan that reflects the resident’s needs, strengths, and support level. Families and case managers are welcome to contribute to this process.

We work closely with families to coordinate a smooth move-in day. Our staff ensures each new resident feels:

  • Welcomed

  • Supported

  • Comfortable

  • Informed

We guide them through their new home, introduce them to staff and residents, and assist with their transition.

We accept residents who may benefit from:

  • Assisted living support

  • 24/7 residential care

  • Cognitive health services

  • Memory or dementia care

  • Physical disability support

  • Respite stays

  • Mental health or behavioral support

Each candidate is reviewed individually to ensure we can safely and effectively meet their needs.